Privacy policy.
Effective Date: 28 November 2024
Introduction
At Healthcare Communication Collective we respect and value the privacy of our clients, employees, and users of our services. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy and Data Protection Act 2014 (Vic), the Health Records Act 2001 (Vic), and relevant Victorian state legislation.
By engaging with our services, you consent to the collection, use, and sharing of your personal information as outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
Contact details: such as your name, email address, phone number, and mailing address.
Identification information: such as registration numbers for applicable colleges and associations
Health and medical information: including information relevant to the provision of healthcare services, in accordance with the Health Records Act 2001 (Vic), such as allergies or dietary requirements for our events.
Demographic information: such as occupation.
Online activity: such as browsing history, IP address, and interactions with our website and communications.
2. How We Collect Information
We may collect personal information in the following ways:
Directly from you when you provide it to us (e.g., via forms, emails, phone calls, and through our website).
Automatically through interactions with our website, including cookies, tracking technologies, and analytics tools.
From third parties such as health professionals, government agencies, and business partners where necessary and lawful.
3. Why We Collect Your Information
We collect personal information for the following purposes:
To provide services to you and manage our relationship.
To comply with legal and regulatory obligations, including those outlined in the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic).
To communicate with you, including sending newsletters, marketing materials, or information about services.
To enhance our services and improve user experience.
To manage complaints, feedback, and disputes.
For research and statistical purposes.
4. Use and Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
To service providers, contractors, and agents who assist us in performing business activities (e.g., IT providers, professional advisors).
To comply with legal obligations or court orders.
To relevant health professionals or authorities when necessary for the provision of healthcare services, as regulated by the Health Records Act 2001 (Vic).
For business transactions (e.g., mergers, acquisitions, or sales).
5. Data Security
We take reasonable steps to ensure the security of your personal information by using physical, technical, and administrative safeguards to protect against loss, misuse, and unauthorised access.
6. Access and Correction
Under the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic), you have the right to request access to the personal information we hold about you. If you believe that any personal information we hold is incorrect, you can request corrections.
To make a request or inquire about your personal information, please contact us using the details below.
7. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law, including compliance with the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic).
8. Your Rights
Under the Privacy Act 1988 (Cth), Privacy and Data Protection Act 2014 (Vic), and Health Records Act 2001 (Vic), you have the following rights:
The right to access your personal information.
The right to request corrections to your personal information.
The right to object to or restrict the processing of your personal information.
The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Victorian Information Commissioner (VIC) if you believe we have breached the applicable privacy laws.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage or disable cookies through your browser settings, though this may affect your ability to use certain features of the site.
10. International Transfers
We may transfer your personal information to service providers located overseas. In such cases, we will ensure that the transfer complies with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), and that adequate protections are in place.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
info@healthcommcollective.com.au
0418 550 697